9wicketpro Terms and Conditions

1. Introduction and Applicability

These terms and conditions ("Terms") apply to the 9wicketpro platform — available at 9wicketpro.cam — and all related services. By accessing the platform, creating an account, or using any service, you are considered to have fully accepted these Terms.

If you disagree with any part of these Terms, please refrain from using the platform. 9wicketpro reserves the right to change these Terms at any time. Changes will take effect once published on the website, and continued use of the platform will be taken as acceptance of the updated Terms.

2. Account Registration and Management

An active personal account is required to use all services on 9wicketpro. All information provided during registration must be true, accurate, and complete.

2.1 Eligibility Requirements

• The registrant must be at least 21 years of age.
• Each individual may create only one account.
• The information used during registration must reflect the user's own valid identity.
• Users may not be residents of any jurisdiction where online gaming is completely prohibited.

2.2 Account Security

You are fully responsible for maintaining the confidentiality of your account password and login details. If you experience unauthorized access, notify our support team immediately. Sharing account credentials with any third party is strictly prohibited.

2.3 Identity Verification (KYC)

9wicketpro may request documents to verify a user's identity at any time. Failure to provide the required documents may result in temporary account suspension. 9wicketpro reserves the right to hold withdrawals until the verification process is complete.

3. Deposit and Withdrawal Policy

9wicketpro processes transactions securely and quickly through Bangladesh's major mobile banking services. All transactions are protected by SSL encryption.

3.1 Deposit Conditions

• The minimum deposit amount is ৳200 (per method).
• Only payment methods registered in the account holder's own name may be used.
• Deposits made through third parties are strictly prohibited.
• Suspicious or unusual transactions may be held for review.

3.2 Withdrawal Conditions

• The minimum withdrawal amount is ৳800.
• Withdrawal processing is generally completed within 5 to 30 minutes.
• Withdrawals may be held if identity verification has not been completed.
• Withdrawals will not be processed if the wagering requirements of an active bonus have not been met.
• Direct withdrawals from bonus funds are not possible — wagering requirements must be fulfilled first.

4. Bonus and Promotion Terms

9wicketpro offers various bonuses and promotional offers that are subject to specific conditions. It is necessary to read the relevant conditions carefully before accepting any bonus.

4.1 General Bonus Usage Conditions

• Each user will receive the welcome bonus only once.
• Bonuses are usable only on designated games — the list of eligible games is available on the promotions page.
• Taking advantage of bonuses through multiple accounts is strictly prohibited.
• Bonus balance cannot be transferred to another user.
• 9wicketpro reserves the right to modify or cancel any bonus offer at any time.
• If misuse of a promotional offer is suspected, the account may be investigated.

4.2 VIP Program Conditions

The 9wicketpro VIP program has three tiers. Tier changes are based on regular play, and weekly cashback is provided at each tier:

• Bronze: Weekly cashback of up to 0.5%.
• Silver: Weekly cashback of up to 1.0%.
• Gold: Weekly cashback of up to 1.5%.

VIP cashback is credited to the account every Monday at a set time. The cashback amount must meet 1x wagering before withdrawal. 9wicketpro reserves the right to change VIP tiers and associated benefits at any time.

5. Acceptable Use Policy

9wicketpro is committed to maintaining a safe and fair environment. The following activities are strictly prohibited to ensure fair use of the platform:

5.1 Prohibited Activities

• Creating or operating multiple accounts.
• Registering with fake or false information.
• Attempting to fulfil bonus requirements using bots, automated software, or strategic patterns.
• Using the platform for money laundering or illegal financial activities.
• Harming, harassing, or defrauding other users.
• Attempting to interfere with 9wicketpro's systems, security, or software.
• Operating an account on behalf of a third party.

If evidence is found of involvement in any of the above prohibited activities, the relevant account will be immediately closed and all balances may be forfeited. Legal action may also be taken if necessary.

6. Privacy and Data Protection

9wicketpro gives the highest priority to the protection of your personal information. Read our full privacy policy here. In brief, here is what we do:

• All personal information is stored and transmitted using SSL encryption.
• Your information is not sold to any third party.
• Data may be analysed to improve services and prevent fraud.
• Information may be shared with regulatory authorities where legally required.

7. Intellectual Property and Ownership

All content on the 9wicketpro website — including logos, designs, graphics, text, software code, and databases — is under the exclusive intellectual property of 9wicketpro. Copying, distributing, modifying, or republishing this content without written permission is strictly prohibited.

Game software and content are under the intellectual property of their respective providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, etc.) and are operated under the licences of those companies.

8. Limitation of Liability

9wicketpro strives to provide a reliable and uninterrupted service, however we will not be held liable in the following situations:

• If the service is disrupted due to technical faults, server issues, or internet connectivity problems.
• If a transaction is delayed due to a third-party payment gateway.
• If game results change as a result of an unexpected technical error.
• If an account is compromised due to the user's own negligence.
• For financial loss or social consequences arising from gambling.

9wicketpro will not be liable under any circumstances for indirect, incidental, or consequential damages.

9. Account Suspension and Closure

9.1 Closure at User's Request

Any user may close their account at any time. To do so, contact us via 24/7 live chat or email. The opportunity to withdraw any remaining valid balance will be provided before the account is closed.

9.2 Closure at 9wicketpro's Initiative

9wicketpro reserves the right to suspend or permanently close an account in the following situations:

• In the event of any violation of these Terms.
• On suspicion of fraudulent or deceptive activity.
• In the event of fake identity or false information being provided.
• On suspicion of money laundering.
• Upon instruction from a court or regulatory authority.

In proven cases of a terms violation, the account balance may be fully forfeited.

10. Responsible Gaming

9wicketpro places the highest importance on responsible gaming. Gambling is for entertainment purposes — not as a means to solve financial problems. If you or someone you know is struggling with a gambling addiction, please contact us.

We provide various self-protection tools, such as setting deposit limits, taking temporary breaks, and the self-exclusion feature. For more details, visit our Responsible Gaming page.

11. Dispute Resolution Process

If a complaint or dispute arises, please contact our customer support team first. We will work to provide a fair and prompt resolution.

11.1 How to Submit a Complaint

• Get immediate assistance through 24/7 live chat.
• Email detailed complaints to [email protected].
• Clearly state the complaint description, date, and relevant transaction details.

9wicketpro strives to resolve all disputes honestly and transparently. In the event of a dispute over game results, server logs will be treated as the final evidence. 9wicketpro reserves the right to take legal action in cases of fraudulent activity.

12. Applicable Law and Amendments

These Terms will be interpreted in accordance with the general principles of international commercial law. If any part of these Terms is declared invalid, the remaining parts will remain fully in force.

9wicketpro reserves the right to change, add to, or remove any part of these Terms at any time. Efforts will be made to notify users of significant changes. Continued use of the platform after any changes will be considered acceptance of the updated Terms.

13. Contact and Support

If you have any questions or comments about these terms and conditions, please contact us:

You can also find answers to common questions on our FAQ page, or learn more on our About Us page.