9wicketpro Privacy Policy

Introduction and Purpose

9wicketpro ("we", "our", or "platform") is an online cricket betting and casino platform in Bangladesh. We take the personal privacy of all our users very seriously and are always committed to protecting your personal information.

This privacy policy explains how 9wicketpro collects your personal information, the purposes for which it is used, how long it is stored, and what your rights are. This policy applies to our website (9wicketpro.cam) and all services under the platform.

Our privacy policy may change from time to time. For any significant changes, we will notify you through the platform or via your registered email. The "Last Updated" date at the top of this page always indicates the most recent version.

What Information We Collect

Various types of information are collected on the 9wicketpro platform to manage your account, improve services, and ensure security. The information described below is collected through various methods:

a) Information Provided at Registration

When you create an account on 9wicketpro, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — only those aged 21 or above may register)
• Email address
• Mobile number
• Username and password
• Residential address

b) Financial Transaction Information

During deposits and withdrawals, we collect certain information related to the payment method. Our platform processes transactions through bKash, Nagad, and Rocket. For these transactions:

• Mobile banking account number (partial — the full number is never stored)
• Transaction amount and date
• Transaction identification number (transaction ID)

c) Automatically Collected Information

The following information may be collected automatically while using the platform:

• IP address and device type
• Browser information and operating system
• Page visit history and duration
• Login and logout time records
• Cookies and session data (see section 6 for details)

d) Identity Verification Information (KYC)

In the interest of secure transactions and fraud prevention, we may in some cases request additional information for identity verification:

• Copy of national identity card or passport
• Proof of address document
• Selfie or photo ID

Purpose of Data Use

9wicketpro uses collected information only for the following legitimate and transparent purposes. We never use your personal information for unauthorized purposes.

Core Operational Purposes

• Account Management: To create, maintain, and where necessary recover your 9wicketpro account.
• Transaction Processing: To complete deposit and withdrawal requests quickly and securely through bKash, Nagad, and Rocket.
• Customer Service: To respond to your questions regarding your account or transactions and to provide 24/7 live chat support.
• Bonuses and Promotions: To send you welcome bonuses, VIP rewards, and other promotional offers based on your eligibility.

Security and Compliance Purposes

• Identity Verification: To confirm account ownership and prevent unauthorized access.
• Fraud Prevention: To detect and prevent unusual activity and to ensure the security of all users.
• Age Verification: To ensure that only individuals aged 21 or above are participating on the platform.
• Responsible Gaming: To identify problematic gambling patterns and to assist with setting limits where needed.

Service Improvement Purposes

• To monitor and improve the technical performance of the platform.
• To analyze the user experience and create a more convenient and enjoyable environment.
• To analyze aggregate (anonymized) data for planning new games, features, and services.

Data Storage and Security

9wicketpro takes industry-standard technical and procedural measures to protect your personal information.

Technical Security Measures

• SSL/TLS Encryption: All information transmitted on our website and platform is protected by SSL/TLS encryption. The padlock icon in the browser address bar indicates this.
• Encrypted Database: Stored data is kept in encrypted form, making it unreadable to unauthorized parties.
• Two-Factor Authentication: An additional verification option is provided at login, keeping your account more secure.
• Firewall and Intrusion Detection: Our server infrastructure is continuously monitored and protected from cyberattacks.

Data Retention Period

We retain your information only for as long as necessary:

• All information is retained while the account is active.
• Even after an account is closed or deleted, financial and transaction-related information may be retained for a set period for audit and legal requirements.
• Log files and technical data are generally retained for up to 90 days.

Sharing Data with Third Parties

9wicketpro never sells, rents, or shares your personal information with third parties for marketing purposes. However, information may be shared in the following limited circumstances:

Service Provider Partners

Limited information may be shared with trusted technology partners to operate our services smoothly, such as:

• Payment processing services (bKash, Nagad, Rocket) — only the information necessary to complete transactions.
• Technology infrastructure and cloud service providers — in encrypted form.
• Fraud detection and security service providers.

All these partners are bound by strict confidentiality agreements and are required to use your information only for the specified service.

Game Software Providers

Our platform features content from international-standard game providers including Pragmatic Play, JILI, PG Soft, Spribe, and Evolution Gaming. These providers receive only the information necessary to operate the games, and this is governed by their own privacy policies.

Legal Obligations

In the following circumstances we may be legally required to disclose information:

• As part of a court order or valid legal process.
• At the request of government authorities investigating money laundering or fraud.
• To protect the rights and security of 9wicketpro or its users.

Cookies Policy

Cookies are small data files stored on your browser or device. 9wicketpro uses cookies to improve your browsing experience and to operate the platform correctly.

Types of Cookies We Use

Managing Cookies

You can control or disable cookies by changing your browser settings. Keep in mind, however, that disabling essential cookies may cause some features of the platform to not work correctly.

User Rights

As a user of 9wicketpro, you have the following rights over your personal information. To exercise these rights, contact us via our 24/7 live chat or email.

Right to Access Information

You can find out at any time what information 9wicketpro holds about you and how it is being used. Upon request, we will provide you with a copy of your personal information.

Right to Correct Information

If you believe that the information we hold about you is incorrect or incomplete, you may request a correction. Information can be updated through account settings or through our support team.

Right to Delete Information

In certain circumstances you may request the deletion of your personal information. However, financial and audit-related information may need to be retained for a set period due to legal requirements.

Right to Restrict Processing

You may object to or request restriction of certain types of data processing, particularly in relation to marketing communications.

Right to Data Portability

You can request to receive your personal information in a structured, commonly usable format.

Protection of Minors

9wicketpro strictly prohibits anyone under the age of 21 from using the platform. Registration and participation on this platform is permitted only for those aged 21 and above.

We have taken the following measures to protect minors:

• Age is verified through date of birth at the time of registration.
• In suspicious cases, submission of additional identity documents is requested.
• If someone is identified as a minor, their account is immediately suspended and all transactions are cancelled.
• No personal information of minors is collected or stored.

If you find out that a minor is using 9wicketpro, please notify us immediately at [email protected]. We will take prompt action on this matter.

Policy Changes

9wicketpro may update this privacy policy from time to time. Updates to this policy may be needed due to changes in technology, addition of new services, or changes in the regulatory environment.

Notification of Changes

When significant changes are made to this privacy policy, we will:

• Update the "Last Updated" date at the top of this page.
• Display a notification after you log in to the platform.
• Send a message to your registered email address if necessary.

Continued Use After Policy Changes

If you continue to use 9wicketpro after a new privacy policy is published, you will be considered to have accepted the updated policy. If you do not agree with the new policy, you may request to close your account through our support team.

We recommend that you visit this page regularly to stay informed about the latest privacy policy.

Contact Us

If you have any questions, concerns, or requests to access information regarding this privacy policy, our support team is always ready to help.

All data protection related requests are received in Bengali and processed by our specialist team.

We will do our best to respond to your request quickly. Your privacy and data protection are our highest priority.

For more information, you can visit our Terms & Conditions, Responsible Gaming or FAQ pages.