Frequently Asked Questions
Answers to all your questions about 9wicketpro
Accounts, deposits and withdrawals, games, bonuses, and security — find detailed and straightforward answers to the most frequently asked questions from Bangladeshi players, all on one page.
9wicketpro is one of Bangladesh's popular online cricket betting and casino platforms. Every day, thousands of players ask various questions about registration, deposits and withdrawals, bonuses, and games. This FAQ page has been created to answer all those common questions. If you cannot find the answer here, contact our 24/7 live chat support — we are always ready to help in Bengali.
Account and Registration
Opening an account at 9wicketpro is very simple. Go to the registration page on the site and fill in the form with your name, mobile number, and password. Then activate your account through OTP verification. The entire process takes just a few minutes.
Only people aged 21 or older can open an account on the 9wicketpro platform. You will need to confirm your age during registration. Gambling by minors is strictly prohibited and we place the highest importance on responsible gaming.
No. Each person may hold only one 9wicketpro account. Attempting to open multiple accounts may result in bonus cancellation and the account being suspended or closed. This rule is strictly enforced to maintain a fair and safe environment.
Yes, after logging in you can update your mobile number, email, and password from the account settings section. However, if you need to change your registered name, please contact the support team and submit the required verification documents.
Click the 'Forgot Password?' option on the login page. An OTP will be sent to your registered mobile number. After verifying the OTP, set a new password. If you have trouble, contact 9wicketpro live chat support for assistance.
Deposits and Withdrawals
9wicketpro currently accepts deposits through three popular mobile banking methods — bKash, Nagad, and Rocket. The deposit process is fully secure and protected by SSL encryption. The minimum deposit amount for each method is ৳200.
For all three methods — bKash, Nagad, and Rocket — deposits are generally credited to your 9wicketpro account instantly. If there is any delay, contact support with your transaction reference number and it will be resolved quickly.
At 9wicketpro, the minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳800 for each method. These limits are the same for all payment methods and apply to bKash, Nagad, and Rocket.
After successfully submitting a withdrawal request at 9wicketpro, the funds generally reach your bKash, Nagad, or Rocket account within 5 to 30 minutes. This is one of the fastest withdrawal services among online gaming platforms in Bangladesh.
9wicketpro does not generally charge any additional fees for withdrawals. However, the mobile banking provider (such as bKash or Nagad) may apply their own transaction charges. Please check our terms and conditions page for the latest fee policy.
Games and How to Play
9wicketpro offers cricket and other sports betting, slot games, live casino, fishing games, and virtual casino games. Games from top providers including Pragmatic Play, JILI, PG Soft, and Spribe are available. Games in each category have been selected with Bangladeshi players' preferences in mind.
To bet on BPL (Bangladesh Premier League) matches, log in to 9wicketpro and go to the cricket section. During the season, a list of available matches will be shown. Place bets on markets of your choice including match winner, top batsman, and top scorer. Visit the site regularly to get the latest updates.
Aviator by Spribe is a crash-style game where a plane takes off and a multiplier keeps increasing. If you cash out before the plane crashes, your bet is multiplied by that multiplier. Cashing out at the right moment is the core strategy of this game. This popular game is available at 9wicketpro.
Yes, 9wicketpro is fully mobile-friendly. The site works smoothly on mobile browsers on both Android and iOS devices. All games, deposit and withdrawal features, and account management can be done on mobile. No separate app download is needed.
The live casino section at 9wicketpro features games from providers such as Evolution Gaming and Ezugi. Some live tables have Bengali or Hindi-speaking dealers. The site interface and support are operated fully in Bengali, so Bangladeshi players can enjoy them with ease.
Yes, 9wicketpro uses only software from globally recognized and independently audited game providers. These games use Random Number Generator (RNG) technology, which keeps every result completely random and unbiased. Fair play is one of our core principles.
Bonuses and Promotions
When you make your first deposit at 9wicketpro, you will receive a 120% bonus of up to ৳8,000. For example, depositing ৳1,000 gives you a ৳1,200 bonus — making your total balance ৳2,200. The wagering requirement for this bonus is 25 times.
Wagering requirement means you need to place a total bet of a specified amount before you can withdraw the bonus funds. For the 9wicketpro welcome bonus, the requirement is 25 times. That means if you receive a ৳1,200 bonus, you need to wager ৳30,000 before the bonus becomes withdrawable. You can track your progress directly in your account.
The 9wicketpro VIP program has three tiers — Bronze, Silver, and Gold. The Bronze tier offers up to 0.5% weekly cashback, Silver up to 1.0%, and Gold up to 1.5%. You can move up to a higher tier by playing regularly.
No, you must meet the wagering requirement before you can withdraw bonus funds. However, if your original deposit amount is outside the wagering conditions, it may be possible to withdraw that. Please see 9wicketpro's terms and conditions page for full details.
Cashback is paid out weekly under the 9wicketpro VIP program. The more you play and the higher your VIP tier, the higher your cashback rate. At the Gold tier, you can receive up to 1.5% weekly cashback. Cashback is generally credited to your account every Monday.
Security and Responsible Gaming
Yes, 9wicketpro is fully protected by SSL encryption. Your personal information and financial transactions are handled with the highest level of security. We work with trusted game providers to ensure fair play and conduct regular system checks.
If you notice any unusual activity on your account, change your password immediately and report it to 9wicketpro's 24/7 live chat support. Our security team will investigate the matter quickly and take the necessary steps.
9wicketpro places great importance on responsible gaming. You can go to your account settings and set daily, weekly, or monthly deposit limits. You can also give yourself a temporary break (cooling-off period) if needed. Please see our responsible gaming page for more details.
Self-exclusion is a feature that lets you voluntarily close your account for a set period or permanently. If you feel that gaming is having a negative effect on your life, contact 9wicketpro via live chat or email to apply for self-exclusion. We will take action immediately.
9wicketpro is for people aged 21 or older only. Age is verified during registration and identity documents may be requested if needed. If there is any suspicion that a minor has opened an account, it is suspended immediately.
Still have a questions?
Contact the support team — we are available around the clock and ready to help in Bengali.
Contact Support
If you cannot find your answer, our team is always here for you.
24/7 Live Chat
Talk to our support team directly in Bengali at any time. Get instant solutions.
Email Support
For complex matters, write to us by email with full details and we will respond quickly.
[email protected]