🛡️ Responsible Gaming Policy

9wicketpro Responsible Gaming —
Your safety is our priority

We believe entertainment should always be safe and within limits. Use the responsible gaming tools and guidelines at 9wicketpro and enjoy a healthy gaming experience.

21+ Age Limit SSL Secured Fair Play 24/7 Support

Why is Responsible Gaming Important?

Online betting and casino games are a form of entertainment — not a source of income. 9wicketpro always wants you to enjoy this experience in a healthy way.

Warning

Gambling addiction is a serious problem. Placing more bets in an attempt to recover lost money is never the solution. Seeking help is the right step.

Remember

9wicketpro is only for those aged 21 and above. Use of this platform by minors is strictly prohibited.

Responsible gaming at 9wicketpro is not just about following rules — it is a mindset. We want you to plan each game session, set a budget, and not treat entertainment as a burden. Our platform offers various protective tools to help you stay in control.

Our Protection Tools

9wicketpro provides the following tools to keep your gaming experience safe.

Set Deposit Limits

You can set a maximum limit on your daily, weekly, or monthly deposits. This keeps you from overspending and helps you manage your budget.

Session Time Limits

Set a time limit for each game session. Once the set time is up, the system will remind you and encourage you to take a break.

Time-Out Option

If you feel you need a break, take a time-out from 24 hours up to 30 days. During this period, no betting activity can be carried out from your account.

Self-Exclusion

If you feel gambling is having a negative impact on your life, activate self-exclusion. This allows you to temporarily close your account for a longer period (from 3 months up to 5 years).

Reality Check Notifications

At regular intervals, a summary of your game session time and spending is shown to you. This helps you stay aware and make considered decisions.

24/7 Support Team

For any questions or help regarding responsible gaming, our Bengali-speaking support team is available around the clock. Contact us on live chat.

This platform is only for those aged 21 and above

Age Verification and Minor Protection

9wicketpro strictly enforces the 21+ age limit. Age is verified at registration and additional verification may be requested in suspicious cases. Attempts by minors to open an account are prohibited and any such accounts will be permanently closed.

  • Provide your correct date of birth at registration — providing false information will result in account cancellation.
  • Do not share your login details with others, especially minors.
  • Before saving your password on a computer or mobile device, make sure children do not use that device.
  • Even if there is a balance in your account, do not allow anyone else to place bets on your behalf.

Signs of Problematic Gambling

If you notice any of the signs below, use responsible gaming tools or seek support.

  • Feeling the urge to place more bets to recover money you have lost.
  • Having difficulty stopping betting or repeatedly failing to do so.
  • Prioritising gambling over family, friends, or work.
  • Hiding your gambling habit from loved ones.
  • Taking on debt or using savings for gambling.
  • Feeling restless, anxious, or irritable when not gambling.
  • Lying to family about how much time and money you spend on betting.
  • Gambling to escape stress, loneliness, or feelings of hopelessness.

If you notice any of the signs above, immediately use self-exclusion or a time-out and speak with our support team on live chat.

How to Activate Self-Exclusion

Activate responsible gaming tools on your account in just a few simple steps.

Contact the Support Team

To activate any responsible gaming tool, speak with us in Bengali on our 24/7 live chat. Our trained team will help you take the right steps.

1

Log In to Your Account

Log in to your 9wicketpro account and go to profile settings.

2

Open the "Responsible Gaming" Section

Find the "Responsible Gaming" section within settings. All protection tools are available here.

3

Choose Your Preferred Tool

Deposit limit, time-out, reality check, or self-exclusion — choose the right one based on your needs.

4

Set the Details and Confirm

Enter the duration or limit value and confirm. The change will take effect immediately.

5

Inform the Support Team

If needed, let us know on live chat — we will respect your decision and provide full support.

Tips for Healthy Gaming Habits

Keeping these tips in mind will help gaming stay enjoyable and controlled at all times.

Plan Your Budget

Set a maximum spending limit before each session. Only spend money that, if lost, will not cause problems in your life.

Set a Time Limit

Decide in advance how long you will play each day and make sure to take a break after that time.

Manage Your Emotions

Never bet when you are angry, sad, or under stress. Make decisions with a clear head.

See It as Entertainment

Cricket betting and casino games are a way to have fun — not a way to earn money. Keeping this mindset will keep gaming healthy.

Responsible Gaming FAQs

Answers to common questions about responsible gaming are provided below.

Lowering a deposit limit takes effect immediately. However, increasing a limit usually has a 7-day waiting period, giving you time to make a considered decision. Contact us on live chat and we will assist you in detail.

No. While self-exclusion is active, no bonuses, promotions, or marketing communications will be sent to your account. Your account remains completely inactive during this period.

No. Your account does not become active automatically once the self-exclusion period ends. You will need to contact our support team and confirm that you consciously wish to start again.

A time-out is generally for a short-term break — from 24 hours up to 30 days. Self-exclusion is longer-term — from 3 months up to 5 years. If gambling is causing serious problems in your life, self-exclusion is the right step.

Contact us on live chat immediately and change your password. If the person is a minor, this is extremely important — we will take immediate action and help keep you protected.

No. Tools such as deposit limits or session time limits only control your spending and time — they have no effect on game outcomes. Fair play is our core principle.

Enjoy Responsibly at 9wicketpro

Have a safe and enjoyable gaming experience on our platform. Cricket betting, slots, casino games — enjoy everything responsibly.

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Need Help? We Are Here

There is no shame in talking about a gambling problem. The 9wicketpro support team is always ready to help you in Bengali. Contact us today to activate any responsible gaming tool or for advice.

24/7 Live Chat

Use live chat for instant support in Bengali.

Email Support

[email protected]